How do you develop a team that is running at it’s optimum output and effectiveness – building their business and enjoying what they do?
Having a high performing team is not just about having the most talented individuals: it’s about having them having the right mix of skills and abilities, with the right attributes and personalities. Plus, ensuring that you are equipping the team for success with the best tools and tech, guidance and structure and support.
Whether we’re talking about the sales team, the marketing team, the finance team, or a field based service team or any other, having the right people in the team is critical. Not only do you need the right mix of skills and talent but you also need the right mix of personality types. Having too many thinkers or planners, and not enough doers and implementers, will curtail your businesses potential. Don’t be afraid to utilise personality profiling techniques – they are well proven and can unearth attributes (or lack of them) that aren’t always apparent in an interview.
Putting in place a framework for each team or department can have a big impact on the performance of a team. Think about how information is transferred in your workplace. How schedules and deadlines are created and met, how marketing calendars are planned – how goals dovetail into your long term strategic plan. Communication is key, whether that’s in person, via online meetings or phone hook-ups, you need to choose the right mix to get a good level of collaboration and engagements, and goals met.
Teams that plan together, that have the ability to input their ideas and have them seriously considered, are more motivated. Planning shouldn’t be last minute. Have a five year plan, a three year plan, an annual plan and then break that down into quarters, months and weeks. Have deadlines that mean your team are hitting the completion of tasks six weeks, or so, out from the due date. Scrambling to meet deadlines causes errors and stress on the whole team.
The right tools, tech and systems are another key piece of the puzzle. There’s no point in doing all the research and testing of a superb piece of tech if your team members are trying to use it on PC’s that are dinosaurs, with operating software that is no longer supported.
There’s no magic formula for a high performing team, but there are whole lot of key pieces in the formula that you need to put in place, with respect and a high level of communication as the cornerstones; and systems, technology, culture and the right people (which takes time) as the interlocking bricks.