chatbot

Add a chatbot to your customer service team

The COVID pandemic has driven people online at a far faster pace than was ever imagined prior to 2021.  They are researching and shopping online in ever increasing numbers and they are doing so.  at all times of the day and night. Research shows u ...

updatingmanuals1

Updating your manuals

It’s a must.  But how can you make it easy? We all know that manuals are critically important to having an effective, engaged team and a safe, respectful workplace. Creating them and issuing them is just the start; you need to make sure they ar ...

Circle of trust

Circle of trust

As business leaders there are regulations and laws that control how you move an employee out of your business.  These rules were rightly put in place to curtail unscrupulous exploitation of people by some employers but the fallout means that good bus ...

marketing

Schedule your marketing success

Marketing such as radio ads, billboard artwork, television commercials are driven by deadlines that you can’t avoid. You’ve committed to a schedule and are highly motivated to have everything organised by the due date. With social media, the deadl ...

team

High performance teams

What do you need to be doing to have a team that can be running at their optimum output and effectiveness? Having a high performing team is not just about having the most talented individuals, it's about having the right mix of skills and abilitie ...

safety

Workplace health and safety

As a business owner, you have a legal responsibility to manage health and safety in your workplace. What these responsibilities are specifically varies depending on the type and location of your business. Each Australian state and territory has its o ...

web

Key features to a website

Building a business includes many facets, one of those being a strong digital presence. Customers are online more than ever and statistics show that the average internet user consumes an average 6 hours and 30 minutes of online content a day. With su ...

social

Effective social media management

Many businesses have changed how they operate, especially in the social media sphere. With more customers online than ever, a strong social media strategy for any business should be mapped and actioned throughout the year. However, many simple strate ...

future

The now/future of work

Traditional workplaces are no longer bricks and mortar. The workplace of today is mobile, agile and flexible. And as a result of the pandemic of 2020 we moved very quickly into embracing a virtual workplace, a workplace of the future  - accepting tha ...