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What’s your digital backup plan?

Every business, regardless of size, needs a Digital Helpdesk. There are very few businesses that aren’t reliant in some way on technology – from record keeping to online ordering, customer support, to stocktake, all the way up to technology driven pr ...

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Probation period is not set and forget

A probationary period is not meant to be a responsibility-free escape hatch, if your new recruit doesn’t turn out as you anticipated. Most people will agree that it takes someone a good three months or so to get settled into a role – regardless of ...

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The superpower of empowerment

There’s plenty of data around showing that team members who feel empowered are more engaged, more productive, loyal and provide a real positive vibe in your workplace. What is an empowered employee? They are someone that you have shown you can tru ...

Job-Description

Job Description – a clear map to employee success

A job description (or position description) is a written description of the purpose of the role, tasks that are expected to be performed by the employee, as well as details of when and how these jobs are to be completed. A job description provides ...

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Business goals – keep them simple

Don’t get me wrong, running a successful business is a complicated matter. But when you are setting goals and creating an understanding of what everyone in your team should focus on - then it needs to be simple. It can be hard to think clean ...

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Back-up your business lifeblood to avert disaster

When you are working to bullet-proof your business, one of the first things you need to address is ensuring that you have all your data backed up. Your data is the lifeblood of your business - regardless of what industry you are in and you need a dis ...

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Bringing your vision, strategy and goals to life

Engaging your employees in your vision is critical to your success. Engagement breeds motivation, loyalty, commitment. But often, it’s the Chairman of the Board or the CEO providing death by Powerpoint to the team in dry, statistical terms and won ...

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Securing your website in 2021

In a time of increased online usage, the importance of security for any business is paramount. A 2020 report by cyber.gov.au saw malicious or criminal attacks on businesses grow 2%, and rising. Having a website up and running at all times is not a se ...

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The right document Is a powerful thing

These days it’s easy for an employer to get overwhelmed by all the documentation that you need to provide to your employees. It’s tempting to throw your arms up in the air and say, “I do the right thing, I’ll be right.” Wrong! Think of employment ...

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Add a chatbot to your customer service team

The COVID pandemic has driven people online at a far faster pace than was ever imagined prior to 2021.  They are researching and shopping online in ever increasing numbers and they are doing so.  at all times of the day and night. Research shows u ...